Privacy Policy

Effective Date: August 10, 2026

U Renew (“U Renew,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information and health information entrusted to us.

This Privacy Policy explains how U Renew collects, uses, protects and discloses information when you visit our website, urenew.ca, or communicate with us through our website.

U Renew operates in Alberta and is committed to complying with applicable Alberta privacy legislation, including the Personal Information Protection Act (PIPA) and, where applicable, the Health Information Act (HIA).

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Your name

• Email address

• Telephone number

• Preferred method of contact

• Information you provide when requesting an appointment or contacting the clinic

• General information about the service or treatment you are interested in

• Information you voluntarily provide in a message or inquiry

• Technical information about your visit to our website, such as IP address, browser type, device type and pages visited

• Information collected through cookies, analytics and similar technologies

We collect only information that is reasonably necessary for the purposes for which it is collected.

2. Health Information

U Renew is a medical clinic and may collect, use and disclose personal health information in the course of providing healthcare services.

Health information may include information relating to your health history, medical conditions, symptoms, diagnosis, treatment, care and other information necessary to provide healthcare services.

Health information collected and maintained as part of your patient record is handled in accordance with applicable Alberta health privacy legislation, including the Health Information Act.

The collection, use and disclosure of health information will be limited to purposes permitted by applicable legislation and, where required, with your consent.

3. Information Submitted Through This Website

Our website may provide forms or other methods for you to contact U Renew or request an appointment.

Please do not submit highly sensitive medical information, medical records, photographs or other confidential health information through a general website contact form or email unless U Renew has specifically instructed you to do so through an approved secure method.

Information submitted through the website may be used to:

• Respond to your inquiry

• Contact you regarding an appointment request

• Provide information about U Renew services

• Respond to questions or requests

• Coordinate appropriate follow-up with you

Submitting an appointment request through the website does not guarantee an appointment. U Renew may contact you to confirm availability and appointment details.

4. How We Use Personal Information

We may collect and use personal information for reasonable purposes, including:

• Responding to inquiries

• Scheduling or managing appointments

• Communicating with patients and prospective patients

• Providing requested information about our services

• Operating and improving our website

• Understanding how visitors use our website

• Maintaining website security

• Managing our business and administrative activities

• Meeting legal, regulatory and professional obligations

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law or with appropriate consent.

5. Consent

Where required by law, U Renew will obtain appropriate consent before collecting, using or disclosing personal information.

You may withdraw consent where permitted by law. Withdrawal of consent may affect our ability to provide certain services or respond to certain requests.

Some collection, use or disclosure of information may be permitted or required by law without consent.

6. Disclosure of Information

U Renew does not sell or rent personal information.

We may disclose personal information when reasonably necessary to provide services, operate our business, comply with legal or professional obligations, or as otherwise permitted or required by law.

Where appropriate, information may be disclosed to service providers who assist us with functions such as:

• Website hosting

• Website maintenance

• Appointment or communication services

• Information technology

• Data storage

• Website analytics

• Administrative services

U Renew takes reasonable steps to ensure that information provided to service providers is appropriately protected and used only for authorized purposes.

Health information will only be disclosed in accordance with applicable health privacy legislation.

7. Marketing Communications

If you choose to receive communications from U Renew, we may use your contact information to send newsletters, educational information, clinic updates, promotions or information about our services.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications does not necessarily stop communications that are necessary for appointments, healthcare services, transactions or other legitimate administrative purposes.

8. Protection of Personal Information

U Renew takes reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss or destruction.

No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. For this reason, we cannot guarantee the absolute security of information transmitted through the website.

9. Retention of Information

U Renew retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable legal, professional, regulatory and business requirements.

When information is no longer required, U Renew takes reasonable steps to securely destroy, delete or anonymize it, where appropriate.

10. Access and Correction

Subject to applicable legislation, you may request access to personal information held by U Renew and may request correction of information that is inaccurate or incomplete.

Requests relating to personal information may be directed to our Privacy Contact listed below.

Requests relating to health information may be handled in accordance with the access and correction provisions of the Alberta Health Information Act.

We may require sufficient information to verify your identity before processing an access or correction request.

11. Privacy Breaches

U Renew takes privacy and information security seriously.

If a privacy breach occurs, U Renew will assess the incident and take appropriate steps in accordance with applicable privacy legislation, including any applicable requirements to notify affected individuals or the Office of the Information and Privacy Commissioner of Alberta.

12. Third-Party Websites

Our website may contain links to websites operated by third parties.

These websites have their own privacy policies and practices. U Renew is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Children’s Privacy

U Renew’s website is intended primarily for adults seeking healthcare information and services.

We do not knowingly collect personal information from children through the website for purposes unrelated to providing healthcare services.

14. Changes to This Privacy Policy

U Renew may update this Privacy Policy from time to time to reflect changes in our practices, technology, services or applicable privacy requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.

15. Contact Us About Privacy

If you have questions about this Privacy Policy, our privacy practices, or wish to make a request concerning your personal information, please contact:

U Renew
located in Amaris Medical Centre
Stony Plain, Alberta, Canada

Privacy Contact: Bisi Aluko
Email: services@amarismedical.ca
Telephone: 780-968-6888
Address: 5012 50 Street, Stony Plain, AB T7Z 1T3

If you have concerns about how your personal information or health information has been handled, you may also contact the Office of the Information and Privacy Commissioner of Alberta.